What is SPiCE 1-2-1 for ISO 20000?

Quality and Security of IT Services is of incremental importance to both every IT Service provider and their customers. IT Service Management has established itself as instrument of process management for managing IT-Service organisations.

Systematic process management is typically carried out in 4 steps:

1. "Inventory" for defining the status quo (Initial Assessment)
2. Selection and planning of process improvement measures
3. Process improvement: Implementation of planned measures
4. Evaluation Assessment

This approach is called "Assessment Based Process Improvement" and is supported by assessment tools and consulting services for the key reference models: CMMI, ISO 15504 / SPICE, Automotive SPICE, ITIL, ISO 20000, ISO 27000.

The new assessment tool SPICE 1-2-1 for ISO 20000 combines state of the art know-how from two different angles:

• The Process reference model for IT-Service Management following ISO/IEC 20000
• The Process Assessment model based on ISO/IEC 15504 / SPICE

In connection with the latest assessment SW of HM&S IT-Consulting GmbH a new assessment tool was created that fulfills all wishes - the new features:

• depth of details of the standards is adjustable for 3 levels
• adding comments directly within the assessment model (per assessment indicator)
• formatting options and spell check for comments
• improved reporting functionality à WinWord and PowerPoint reports.

More information can be found under the Links.